Shipping policy

Shipping Policy

We aim to provide a smooth and timely shipping experience for all of our customers, both in the UK and internationally. Below, you’ll find the details of our shipping policy, including costs, delivery times, and important information.

1. Processing Times

  • Order Processing: All orders are processed within 2-5 business days. Orders are not processed or shipped on weekends or public holidays.
  • Order Confirmation: You will receive an order confirmation email as soon as your order is placed, and a shipping confirmation with tracking details once your order has shipped.

2. Shipping Rates & Delivery Times

United Kingdom

  • Standard Shipping: £[X.XX] | Estimated delivery time: [2-5 business days].

  • Express Shipping: £[X.XX] | Estimated delivery time: [Next business day delivery if ordered before X PM].

    Please note: Free standard shipping on orders over £300

International Shipping

We ship internationally to a variety of destinations. Shipping times and costs will vary depending on the location.

  • Europe: £[X.XX] | Estimated delivery time: [5-10 business days].

  • United States: £[X.XX] | Estimated delivery time: [7-14 business days].

  • Australia: £[X.XX] | Estimated delivery time: [10-15 business days].

    Please note: International return shipping to be paid by the purchaser.

3. Customs, Duties, and Taxes

For international orders, customs, duties, and taxes may apply. These charges are not included in the product or shipping prices and are the responsibility of the customer. Customs policies vary by country, so please check with your local customs office for more information.

4. Tracking Your Order

Once your order has been dispatched, you’ll receive a shipping confirmation email with a tracking number. You can use this number to track your package on the courier’s website.

5. Shipping Delays

While we strive to ensure timely delivery, certain situations may lead to delays, such as weather conditions, customs inspections, or other unforeseen circumstances. If your order is delayed beyond the estimated delivery timeframe, please contact our customer support team for assistance.

6. Shipping Restrictions

Unfortunately, we do not ship to the following regions in result of sanctions: Afghanistan, Azerbaijan, Armenia, Belarus, Burma (Myanmar), Democratic Republic of Congo, Egypt, Eritrea, Republic of Guinea (Conakry), Guinea- Bissau, Haiti, Iran, Iraq, Ivory Coast, Mexico, North Korea, Lebanon, Liberia, Libya, Russia, Sierra Leone, Somalia, South Sudan, Sudan, Syria, Tunisia, Ukraine (Crimea/Sebastopol) and Zimbabwe.

7. Lost or Damaged Packages

If your order is lost or arrives damaged, please contact us within 7 days of the expected delivery date. We will work with the courier to resolve the issue and ensure you receive a replacement or refund, as appropriate.

Contact Us

If you have any questions regarding shipping or need further assistance, please contact us.